Privacy Policy

Information we may collect

When you use Eternal Slots Casino, we may handle information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on the services you use, the information you provide and the checks that may be required before or during your use of an online gambling account.

Types of information

• Account details, such as your name, date of birth, contact information, login details and account preferences.
• Identity and verification information, including documents or information used to confirm your identity, age, account ownership and eligibility to use relevant services.
• Payment and transaction records, including deposits, withdrawals, payment method details, account balances, wagering activity and related transaction history. Sensitive payment information may be processed by payment providers rather than stored directly by the website.
• Technical and device information, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location and information about how you interact with the website.
• Cookie and similar technology data, including information about visits, pages viewed, preferences, sessions and interactions with website features.
• Communications and support information, including messages, enquiries, account notes and information you provide when seeking assistance.
• Information about responsible gambling preferences, restrictions or requests where this is relevant to operating your account and supporting safer use of the services.

You should provide information that is accurate, current and complete when creating or maintaining an account. If information is missing or cannot be verified, some account features may not be available. Please avoid sending information that is not needed for your enquiry or account request.

How and why we use information

Eternal Slots Casino may use personal information to provide, maintain and improve the website and related services. We seek to use information in a way that is relevant to the purpose for which it was collected and consistent with this Privacy Policy.

• To create, administer and secure your account, including managing your profile, preferences and access.
• To process deposits, withdrawals and other account transactions, and to maintain accurate financial and activity records.
• To complete identity, age, account ownership and other verification checks.
• To prevent, detect and investigate fraud, money laundering, payment abuse, collusion, multiple accounts, security incidents and other prohibited or unlawful activity.
• To provide customer support, respond to questions, resolve account issues and communicate about important service matters.
• To operate, test, maintain and improve the website, including monitoring performance, reliability and security.
• To meet legal, regulatory, court, tax, accounting, risk management and other compliance obligations that apply to the services.
• To understand general usage trends and improve content, navigation, features and player experience.
• To send marketing communications where permitted and where you have provided consent or another lawful basis applies.

Some information may be used to apply account security controls, responsible gambling measures or service rules. These steps can involve reviewing account activity and transaction patterns. We may also use aggregated or de-identified information for analysis, reporting and service improvement. Information used in this form should not reasonably identify an individual.

Sharing information

We may share relevant information with service providers that help operate the website and account services. These providers may support payment processing, identity verification, fraud prevention, technology hosting, customer support, communications, analytics, security and information storage. They should only receive information needed for the service they provide and should handle it according to applicable obligations.

Information may also be disclosed where necessary to protect players, the website or other people; to investigate suspected misconduct; to respond to a valid legal request; or to meet a legal or compliance obligation. If services or supporting providers operate in different countries, information may be handled or stored outside Australia. Appropriate safeguards should be considered for such handling, subject to the requirements that apply.

Cookies, marketing and communications

Cookies and similar technologies

Eternal Slots Casino may use cookies and similar technologies to keep you signed in, remember settings, support security, understand website usage and improve functionality. Some cookies are necessary for core features, while others may help with analytics, preferences or relevant communications.

You can manage or restrict cookies through your browser settings. Disabling some cookies may affect how the website operates, including login, navigation or other account features. Browser settings vary, so you should review the help information provided with your chosen browser if you want to change cookie preferences.

Marketing communications

Where permitted, we may send information about services, updates or promotions by electronic communication. You can withdraw consent to marketing at any time by using an unsubscribe option included in a message or by contacting support@eternalslotscasino.click. Withdrawing marketing consent does not necessarily stop service messages, security notices, account communications or other information needed to operate your account.

We may keep a record of your communication preferences so that we can respect your request. If you use more than one account, email address or device, you may need to tell us enough information to identify the relevant preferences.

Your privacy rights and requests

Depending on your circumstances and the rules that apply, you may have rights in relation to the personal information we hold about you. These may include asking for access to your information, requesting correction of inaccurate or incomplete information, requesting deletion of information that no longer needs to be held, and withdrawing consent where processing is based on consent.

How to make a request

To exercise your privacy rights, contact support@eternalslotscasino.click and clearly explain your request. You may ask to access your data, correct your data, delete your data, or withdraw consent to marketing. Please include enough information for us to understand and verify the request, such as the account details connected with it. Do not send payment passwords or other unnecessary confidential information by email.

1. Tell us which right you want to exercise and describe the information or processing concerned.
2. Provide account information that helps us locate the relevant records and confirm that the request relates to you.
3. We may ask for additional information where reasonably necessary to protect account security and prevent unauthorised access.
4. We will review the request and respond in accordance with the requirements that apply to the request.

There may be situations where information cannot be deleted, changed or fully disclosed. For example, some records must be kept for a period required by law even after an account is closed. We may also need to retain information for security, fraud prevention, dispute handling, accounting, transaction history, responsible gambling support or other legitimate purposes. Where a request cannot be completed in full, we will aim to explain the relevant reason in general terms.

Closing an account does not automatically erase every record associated with it. We may securely restrict the use of information that is no longer needed for active account services, while retaining records where required or reasonably necessary for the purposes described in this Privacy Policy.

Security, retention and policy updates

Protecting information

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, security monitoring, authentication processes, secure transmission methods and limits on who can view information.

No website, online account or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using a secure device and notifying support if you believe your account or information has been accessed without permission. We may take steps to verify account ownership before discussing account information or processing a request.

Keeping information

We keep information only for as long as it is needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. The appropriate period can depend on the type of information, the reason it was collected, account activity, security and dispute requirements, and legal obligations. Some records must be kept for a period required by law even after an account is closed.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from its stated or published date. You should review this page periodically, especially before providing new information or continuing to use the services.

If you have a question about this Privacy Policy or want to make a privacy or data request, contact support@eternalslotscasino.click. We will handle your enquiry in a reasonable and confidential manner, subject to identity checks and any restrictions that apply.