Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment, and the outcome of each game is determined by chance or the rules of the game. Previous results do not change the odds of a future result. A win does not mean that another win is more likely, and a loss does not mean that a win is due.

Only gamble with money that you can afford to lose after your essential costs and other financial commitments have been covered. Gambling should never come before rent or mortgage payments, bills, food, education, healthcare or family responsibilities. Do not use borrowed money, credit intended for essential expenses or money set aside for an important purpose.

Before you start, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, similar to the cost of another leisure activity. When your limit has been reached, stop playing. Increasing your spend because you are losing can lead to further losses and make it harder to stay in control.

Helpful habits

• Set a spending limit before you play and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household money.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not chase losses or increase your bets to try to recover money.
• Do not treat gambling as a source of income or a solution to financial difficulties.
• Keep your account details private and do not allow other people to gamble through your account.
• Review your gambling regularly and be honest about how it affects your time, money and relationships.

If gambling stops being fun, causes worry or takes priority over other parts of your life, take a break and seek support. Asking for help early can make it easier to regain control.

Tools to help you stay in control

Responsible gaming tools can help you manage your activity, but they work best when used together with a clear personal plan. The tools available may depend on the service, account and applicable requirements. Check the relevant account or gaming settings for the options currently available to you.

Deposit, spend and loss limits

Where available, a limit can restrict the amount you deposit, spend or lose over a selected period. Choose an amount that fits comfortably within your budget, rather than choosing a limit based on what you hope to win. Consider setting a limit before your first deposit and reviewing it only after careful thought.

Time reminders and breaks

Time can pass quickly during online play. Use reminders, alarms or any available session information to keep track of how long you have been playing. Take regular breaks to review your balance, check the time and decide whether continuing is still consistent with your plan.

Time-out periods

A time-out can help you step away from gambling for a chosen period. Consider using one if you feel distracted by gambling, have exceeded your planned spending or simply want time away from play. During a break, avoid opening another account or using another service to continue gambling.

Self-exclusion

Self-exclusion is a stronger measure for people who need to stop gambling for a longer period. If you choose self-exclusion, follow the instructions provided through the relevant account or support process. Do not try to bypass an exclusion by creating a new account, using another person's account or providing false information.

Account activity and payment controls

Review your deposits, withdrawals and playing history regularly. A record can help you understand how much time and money you are actually spending. You can also speak with your bank or payment provider about available transaction controls, gambling blocks or other budgeting features. These controls are separate from any settings available through Eternal Slots Casino.

If a limit or restriction is available on your account, it may affect future activity and may not be changed immediately. Read the instructions carefully before confirming a setting. Responsible gaming tools are not a guarantee that gambling-related harm will be avoided, so use them as part of a wider plan.

Recognising signs of gambling harm

Gambling harm can develop gradually. It may affect finances, mental health, physical health, work, study and relationships. Some people may not recognise a problem until the consequences become serious. Think about your behaviour honestly and consider whether gambling is becoming more important or more difficult to control.

Possible warning signs

• Spending more time or money gambling than you planned.
• Trying to win back losses by gambling more or placing larger bets.
• Feeling restless, irritable or preoccupied when you cannot gamble.
• Hiding your gambling, your losses or your transactions from people close to you.
• Borrowing money, selling possessions or missing payments to fund gambling.
• Using money needed for rent, bills, food or other essentials.
• Gambling to escape stress, loneliness, sadness, anxiety or other difficult feelings.
• Neglecting work, study, health, family or social responsibilities.
• Arguing with family or friends about gambling.
• Making repeated promises to stop or cut down but finding it difficult to do so.
• Feeling shame, guilt, hopelessness or distress because of gambling.
• Returning to gambling soon after deciding to take a break.

One sign does not automatically mean that you have a gambling disorder, but it is worth taking seriously. Several signs, repeated concerns or any impact on your safety and wellbeing are reasons to stop gambling and seek confidential support. You do not need to wait for a crisis before asking for help.

If you are concerned about someone else

Gambling harm can affect partners, family members, friends and other people in a player's life. Choose a calm time to talk, describe the behaviour you have noticed and explain how it affects you. Avoid arguments about individual wins or losses, and do not lend money or cover gambling debts if doing so would place you at risk. Encourage the person to use support services and respect that change may take time.

You can also protect your own finances and wellbeing by setting clear boundaries. Do not share passwords, payment methods or personal accounts, and do not take responsibility for another person's gambling losses. If you feel unsafe or threatened, prioritise your safety and seek appropriate professional or emergency assistance.

Getting help and taking immediate action

If you are worried about your gambling, stop playing and take practical steps as soon as possible. Log out, remove saved payment details where appropriate, use available account restrictions and avoid gambling-related advertising or triggers. Tell someone you trust what is happening. A supportive person can help you keep to a break, review your budget and seek professional assistance.

1. Stop gambling for now and do not try to recover losses through further play.
2. Review your recent gambling activity and identify any immediate financial commitments.
3. Set a clear break, time-out or self-exclusion if that option is available to you.
4. Contact a qualified gambling counsellor, financial counsellor, doctor or mental health professional.
5. Tell a trusted family member or friend and ask for practical support.
6. Speak with your bank or payment provider about budgeting tools or gambling transaction controls.
7. If debts or unpaid bills are involved, seek independent financial guidance rather than borrowing more money.

Support is available in Australia through gambling counselling, financial counselling, health professionals and community services. You can search for a suitable service in your state or territory, or speak with your general practitioner about confidential advice and referrals. Choose a service that is appropriate for your circumstances and ask about the support available to affected family members as well as people who gamble.

If gambling has contributed to thoughts of self-harm, suicide or immediate danger, treat the situation as an emergency. Contact emergency services in Australia or attend the nearest emergency department. If you are able to do so safely, stay with a trusted person and tell them clearly that you need urgent help. Gambling losses are never a reason to put your life or safety at risk.

Important reminders

• You must meet the minimum legal age and other eligibility requirements that apply to you before using gambling services.
• Keep children and young people away from gambling accounts, devices and payment methods.
• Never allow another person to use your account or gamble on your behalf.
• Check the applicable terms, account settings and responsible gaming information before depositing or playing.
• Responsible gaming information is general in nature and is not a substitute for professional financial, legal or medical advice.

Eternal Slots Casino encourages players to make careful decisions and to seek help early if gambling is causing concern. Using a limit, taking a break or asking for support is a positive step, not a failure. If you are unsure what to do, stop gambling and speak with a qualified support professional before continuing.